The Lead Manager module offers diverse calling options for connecting with leads using cutting-edge tools. It replaces manual calling and data storage methods, ensuring efficient lead conversion through improved communication.
Key features include:
– Video calls via Zoom
– Calls via Twilio
– SMS and Bulk SMS capabilities
– Notifications for missed, busy, or unanswered calls
– Direct audio call routing to assigned staff
– Video/audio call recording
– Integrated softphone within CRM
– Centralized management of staff calls with individual call permissions
– Call mute functionality
– Addition/updating/viewing of remarks
– Redirection from lead manager to leads
– Activity log for calls, SMS, and recordings
– Dashboard for comprehensive insights
– View all video call appointments
– Separate logs for incoming/outgoing calls and staff durations
– Display of Twilio account balance and total incoming numbers
These features optimize lead management and streamline communication processes, enhancing overall efficiency.
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